FREQUENTLY ASKED QUESTIONS

  • What time is check-in and check-out at the hotel?

    At Hotel Camino Palmero Coveñas, check-in time starts at 3:00 pm and check-out is until 1:00 pm.

  • What is the hotel's policy regarding early arrivals and late departures?

    We allow late check-out for an additional charge of 100% of the room rate. Early arrivals depend on availability at the time of your arrival. We recommend checking directly with our team on the day of your arrival.

  • What is the minimum age to check in at the hotel?

    Minors: If you are traveling with your child(ren) under 18 years of age, you must present the minor's identification document (civil registry), which proves the existence of kinship. If the minor(s) are not traveling in the company of their parents, you must

  • What is the hotel's cancellation policy?

    •⁠ ⁠If you booked through our direct channels, you can cancel or modify your reservation without penalty if you do so at least 48 hours before your arrival date.

  • Where is the hotel located?

    Hotel Camino Palmero Coveñas is located in Segunda Ensenada, Coveñas, Sucre, Colombia. It's a quiet area, about a 15-minute drive from Coveñas and Tolú. You can easily find us using Google Maps or Waze.

  • What is the nearest airport?

    The closest airport to Hotel Camino Palmero Coveñas is Tolú Airport, approximately 15 minutes away by car. You can also consider the airports in Montería and Corozal.

  • Do you offer free parking?

    Yes, at Hotel Camino Palmero Coveñas we offer free parking for our guests.

  • Do you offer transportation service?

    We do not offer private transportation service directly from the hotel.

  • What is the smoking policy at the hotel?

    According to Resolution 1956 of March 30, 2008, issued by the Ministry of Social Protection, the use of cigarettes is prohibited in the rooms, public areas, restaurants, and lounges of the HOTEL. Failure to comply with these prohibitions constitutes a serious breach of the accommodation contract, which gives rise to its termination. Guests may be removed from the HOTEL if they have affected other guests, visitors, or users. Furthermore, if the GUEST smokes in the room or in any public space or area, they must assume the cost incurred by the HOTEL to deodorize and clean the space.

  • Does the hotel allow pets?

    Yes, we allow pets at Hotel Camino Palmero Coveñas under certain conditions. Here are the details: - Pets allowed: Dogs and cats.

  • Do you offer day passes?

    Yes, at Hotel Camino Palmero Coveñas we offer a day pass to enjoy a sunny day by the sea. It includes access to our pool, public restrooms, a seafront pergola with chairs and a table, and a locker to store your belongings. It also includes lunch and drinks. Learn more here.

  • How can I quote and book my social, corporate, or group event at the hotel?

    You can contact our sales team by writing to comercial.ash@aviasolucioneshoteleras.com

  • How does public transport work?

    Public transportation in and around Coveñas is limited. Most visitors prefer to use taxis or private transportation to travel between the hotel and nearby destinations like Tolú or Montería. If you need help arranging transportation, we can provide you with the contact information for taxi services.

  • Is the city water safe to drink?

    In Coveñas, the city water is not potable. At Hotel Camino Palmero Coveñas, we recommend consuming bottled water for your safety and comfort.

  • Can I bring in food and drinks?

    Food and alcoholic beverages are not permitted at Hotel Camino Palmero Coveñas. If you wish to consume alcoholic beverages, you may do so by paying a corkage fee of COP $100,000 per room reserved, which applies to your entire stay. For the Family Oceanfront Apartment, there is an additional fee of COP $25,000 for the fifth adult guest or more.

  • What is the weather like at your destination?

    The climate in Coveñas is warm and tropical year-round, with average temperatures between 28°C and 32°C. It's ideal for enjoying the beach and outdoor activities. The rainy season typically runs from May to November, but the rains are usually short and don't significantly affect activities.

  • Should I bring an electrical adapter?

    You don't need to bring an electrical adapter for Hotel Camino Palmero Coveñas. In Colombia, we use types A and B plugs with a voltage of 110V. If your devices are compatible with this plug type and voltage, you won't have any problems.

  • What type of currency is accepted at the hotel?

    At Hotel Camino Palmero Coveñas, we accept payments in Colombian pesos (COP). You can also pay by credit or debit card, and we offer the option to generate a payment link with PayU.